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Delivery & Returns

Delivery

We want our products to arrive in the condition that they leave us. To that end we carefully package all of our items ourselves using bubble wrap, corrugated cardboard and shrink wrap as required.

We use a trusted professional and independent courier service. They aim to deliver within 7 days and 10 days for more remote areas. The delivery involves the item being delivered to ground floor therefore please ensure that you have your own  assistance upon arrival if needed. If you are unable to take delivery of the item on the confirmed delivery date then we reserve the right to charge you further for any subsequent delivery. The cost for delivery of furniture using a one man service is approximately;

Small items – £45 + VAT
Medium items – £55 + VAT
Large items – £60 + VAT

For other small items please contact us for an accurate delivery cost. For delicate items including mirrors we will source a specialist courier and again we will provide an accurate quotation on request.

For delivery to locations further afield then again please contact us so we can source the most convenient and cost effective service. Please contact us for a quote for posting to overseas. Any customs or import charges that are required to be levied are the responsibility of the recipient. 

We are based in Cornwall and it may be possible for us to deliver ourselves locally.

Of course, you are welcome to arrange your own delivery.

Refunds and returns

We pride ourselves on the quality of our furniture but it is  genuine vintage so it may have imperfections commensurate with it’s age and history. The furniture is vintage and consequently will not be in brand new condition. To us, this is the charm of  the items but we do carry out sympathetic restoration or treatments which we feel will be of benefit. Some of our pieces may have evidence of old woodworm but at Cathy’s Vintage Grays  we treat anything that may have evidence of worm. However it is impossible to be 100% certain that this treatment is totally effective and we take no responsibility for any damage caused to furniture supplied, other furniture or buildings. Vintage condition is not considered to be damage or faulty. We believe this only adds to the character or patina of the pieces. However, we endeavour to ensure that the painting and treatments are the best possible.

We also try to give descriptions and provide photographs that accurately reflect the condition of the piece.

We advise that you use coasters to protect surfaces when placing hot and cold items or crockery onto  painted, waxed or varnished surfaces. However if you would like any more information about an item then please contact us before purchasing.

Measurements and Dimensions 

We provide approximate dimensions of furniture therefore please ensure that you have carefully measured the space required for your item of choice before ordering. Please ensure that you have adequate turning, landing space, ceiling heights etc to allow movement of the item to its final position. We cannot be held responsible for damage caused during this process. 

If you are not entirely happy with the item then please contact us within 48 hours of delivery to arrange a refund excluding delivery costs (unless the goods are faulty or incorrect on arrival).  If goods are accidentally damaged in the course of delivery, our liability is limited to the repair, refund or replacement of the goods or their value. The item must be returned within 14 days of arrival. All returns are at the expense of the purchaser. When returning items please ensure that you obtain a proof of postage. Once received back, we will make a full refund less any delivery charges.

 Cancellations

You are entitled to cancel your order by requesting a cancellation within two days of purchase. 

Terms of Service 

We reserve the right to withdraw products from the site at any time or to remove or edit the content of this site. We make every effort to display products accurately however due to different monitors and screens there may be slight colour differences. We endeavour to ensure the accuracy of our website but it is possible that errors may occur in which case we will make every effort to rectify these as soon as possible. We do not accept any liability for errors contained on our website and reserve the right to change information, prices or descriptions of our list of products without notice. 

Our terms of service do not affect your statutory rights.